- Shipping & Returns
Shipping & Returns
1WVUShop Returns Policy
You may return most new, unopened items within 30 days (by January 15th if received during the Christmas/Holiday season) for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Returns and credits will be applied to the original purchasing credit card, if a request is made for an exchange that costs more than the original purchase the difference will be applied to the original card unless a check or another form of payment is included for the exchange.
Please fill out the return form on the back of your packing slip if you still have it. If not you can print a copy by clicking this link:
1WVUShop offers FREE UPS/Priority Mail ground shipping on orders over $49 for West Virginia University Merchandise products! There will be ground shipping charges of $5.99 on orders up to $49. We will be glad to air ship for you. After you add your items to the shopping cart, choose the method of shipping and the cart will automatically figure your shipping costs. All West Virginia University Merchandise orders will be shipped within 24 hrs and we normally will ship out the same day if the order is placed by noon or the following day if placed after 12:00 noon. If there is a back order we will notify you by email the expected delivery date. We ship from Parkersburg, WV, if you live in WV you should receive your West Virginia University Merchandise order within one day under normal circumstances, delivery time is between 2-4 business days otherwise.
Please note UPS will not deliver packages on Saturday unless Next Day Air Priority shipping is selected and the package is shipped on a Friday. Orders shipped on Thursday using UPS 2Day Air will arrive arrive Monday. If you need something shipped out the same day by next day air you should contact customer service of #1 West Virginia University Merchandise Shop by phone toll free at 877-shop-wvu. If shipping to Alaska or Hawaii we will ship First Class US Mail and you should expect to see your order arrive in 5-7 days. Free or reduced 3 Day Shipping does not apply to Alaska or Hawaii.